My experience with The Garage Door Guy was perfect! I called in the afternoon & they sent someone over the next morning! Mark, who came over, examined the motor, managed to get it going (although it was obviously all but worn out) & then clearly explained my options and the costs of each. I chose to have the motor replaced and he replaced the motor & programmed a new remote right then so, it was all accomplished very quickly. I was Very pleased with the clarity of the information given Before any repairs were done & with the quality of the work. Mark was very experienced, thorough and friendly. It couldn't have been a better experience. I recommend The Garage Door Guy to anyone needing a garage door installed or repaired!!
Sent someone out the day after I called. I couldn't be home, so he called me on his way to the house to let me know he'd be there in 15 minutes (so I could stay by my phone). Called again when he got there so we could talk about the problem. Told me what he was going to do and approximately how much it would cost. Finished up and left the invoice in the garage. It was actually less than his estimate, even though he added to what he said he was going to do! Someone from the office called the next day to get payment. Hiring contractors like this is usually quite a hassle, especially if you can't stay at home for them to come. This was done in two days, and I didn't have to be at home. The quality of the work was also top notch. I know who I'll be going to and recommending for garage door work in the future!
When you get up in the morning and think you are going to work and your garage door won't open, then you get stressed. Then you call a repair service and they say 5 days for the next appointment you are more stressed. I called these fellas and they arrived within hours and after 30 minutes, the springs and bearings are replaced and we are on our way, and no longer a prisoner to our garage! Don't be fooled thinking a 5 day wait is the norm. This was a great experience with a great company who has great employees. Garage door broken? Call the Garage Door Guy. Thanks, Brent!
I called other companies before settling on The Garage Door Guy. These guys were the best!! Came out quick and explained the problem and the costs. Two other companies told me I need a new garage door. Both of them spent about 2 minutes in my garage. Jeremy from The Garage Door Guy spent about 15 minutes going over the door with me. He explained the problems as well as the solutions and did the work for the price we agreed upon. These guys are the best. Fair and honest. Spent $297 instead of the $1200 those other guys wanted. Thanks Jeremy!
When I arrived home last night I drove into the garage as usual and the automatic garage door broke and would not open or close. A cable was broken and it didn't appear that I could fix it myself. I left a message for the company that I had installed the door and has done work for me in the past. (Thousands of dollars worth of work!) Also left them a message on their website. I did get a call early today however saying they could not get to me for two more days. Just too busy! Too busy for a past client? Wow! What was I to do since my car was now captive and I had to get out to go to work.
I looked up on Yelp and saw the listing for The Garage Door Guy's. Clever name! I called just before 9:00 AM. the kind lady explained what they would do and how much it would cost and they could be out within the next two hours. A little different from the other company. I agreed. 1.5 hours later the technician called to say he would be at my home in 15 minutes. I was relieved!
The service tech came and repaired the cables. He recommended I replace the worn rollers with a better type. No hard sell, just a recommendation. I agreed. The service tech was very friendly knowledgeable and efficient. He had been doing this for twenty years. I made a point to have him tell his owner I found him on Yelp. He serviced the door so that it is now working like new. I was out of the house by 11:30 AM.
I am a happy customer! Price was reasonable. The service tech was great! I am a happy person and happy to write them a good review.